Legal Notice - Ganesha Online

Legal Notices

1) Hosting Provider

The website ganeshaonline.co.uk is hosted and protected by Cloudflare.

Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States.
Cloudflare UK Limited, 5 New Street Square, London EC4A 3TW, United Kingdom.

Cloudflare provides content delivery, performance and security services (including DDoS mitigation, web application firewall and caching) that may involve processing technical data necessary to ensure the availability and integrity of this website.

2) Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, icons, images, audio or video clips, designs, page layouts, software, and databases, is protected by copyright, database rights, trade mark rights and other intellectual property rights under the laws of the United Kingdom and applicable international conventions. Unless otherwise stated, such rights are owned by or duly licensed to Ganesha Online. All rights are reserved.

Permitted use: You may view pages and content for your own personal, non‑commercial use.
Prohibited use: Any reproduction, adaptation, distribution, public communication, extraction or reuse of all or a substantial part of the content or databases, in any form or by any means, without prior written authorisation is prohibited, except where permitted by law (such as fair dealing or other statutory exceptions).
Trade marks and trade names: The names and logos displayed on this website may be registered or unregistered trade marks of Ganesha Online or third parties. Nothing on this website grants any licence or right to use any trade mark without the prior written permission of its owner.
User contributions (if applicable): By submitting content to the website, you confirm you have all necessary rights and grant Ganesha Online a non‑exclusive, royalty‑free licence to use, reproduce, display, adapt and distribute such content for the purposes of operating and promoting the website and services.

3) Liability and Terms of Use

The website and its content are provided “as is” and “as available”. While reasonable efforts are made to ensure information is accurate and up to date, no warranty, representation or guarantee (express or implied) is given as to completeness, accuracy, reliability, suitability or availability.

Access and availability: Access may be suspended or restricted for maintenance, security or operational reasons. Ganesha Online is not liable for any unavailability or interruption of the website or loss of data caused by failures of telecommunications, network providers, Cloudflare or other third‑party services.
Security: You are responsible for implementing appropriate safeguards (including up‑to‑date antivirus, firewall and backup measures) when accessing the website. Ganesha Online does not warrant that the website will be free from viruses or other harmful components.
Third‑party links and resources: The website may reference third‑party resources. Ganesha Online is not responsible for and does not endorse third‑party content, products or services, and will not be liable for any loss or damage arising from your use of them.
User obligations: You must not misuse the website, attempt unauthorised access, interfere with its proper functioning, or use it in any way that is unlawful or harmful to others. You are responsible for any content you submit and for ensuring it is lawful and does not infringe third‑party rights.

To the fullest extent permitted by law, Ganesha Online excludes all liability for indirect or consequential loss or damage, loss of profits, business, data or reputation, and any other losses arising from or in connection with the use or inability to use the website. Nothing in these legal notices excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer (if any) are not affected.

4) Personal Data Protection

Ganesha Online acts as the data controller for personal data processed via this website. Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

4.1 Categories of data processed

Identification and contact details (such as name, username, email address, postal address, telephone number) where you provide them.
Transactional and order information (such as products or services purchased, delivery details, billing details, payment status; payment card data is typically processed by independent payment providers and not stored by Ganesha Online).
Technical and usage data (such as IP address, device and browser type, operating system, pages viewed, access times, referrer URLs, and cookie identifiers) collected to ensure functionality, security, analytics and performance.
Communications content and preferences (such as enquiries, support requests, and your consent or objection to marketing).

4.2 Purposes and legal bases

Providing the website, products and services; managing user accounts; processing and delivering orders; customer service and communications (performance of a contract or steps prior to entering into a contract).
Compliance with legal obligations (including tax, accounting and fraud prevention obligations) (legal obligation).
Security, fraud detection and prevention; ensuring network and information security; service improvement, analytics and statistics; defending legal claims (legitimate interests, balanced against your rights and interests).
Marketing communications and non‑essential cookies (consent, which can be withdrawn at any time).

4.3 Recipients

Personal data may be shared with carefully selected service providers acting on documented instructions (for hosting, security, CRM, support, delivery and payment processing), including Cloudflare for content delivery and security. Data may also be disclosed to public or judicial authorities where required by law, and in connection with corporate transactions, in which case appropriate safeguards will be implemented.

4.4 International transfers

Where personal data is transferred outside the United Kingdom, such transfers are made on the basis of an adequacy regulation or appropriate safeguards (such as standard contractual clauses with the UK addendum), together with supplementary measures where necessary to ensure an essentially equivalent level of protection.

4.5 Retention

Personal data is kept only for as long as necessary for the purposes described above, including to comply with legal, accounting or reporting requirements, and for the duration of applicable limitation periods. For example, account and order data may be retained for up to six years after the end of the relevant financial year; technical logs and security data are generally kept for shorter periods necessary for security and audit; marketing data is retained until you withdraw consent or object, and in any case reviewed periodically.

4.6 Your rights

You have rights of access, rectification, erasure, restriction, portability and objection, as well as the right to withdraw consent at any time (without affecting the lawfulness of processing before withdrawal). You also have the right to object to processing based on legitimate interests and to object to direct marketing at any time.

To exercise your rights, use the contact details made available on this website. You may be asked to provide information to verify your identity. A response will be provided within one month, subject to extensions permitted by law for complex requests. If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113.

4.7 Security

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, alteration, disclosure or destruction, including encryption in transit, access controls, logging and staff confidentiality obligations. However, no method of transmission or storage is completely secure.

5) Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit the website. Similar technologies (such as local storage or pixels) may also be used. Cookies serve various purposes, including ensuring the website functions properly, improving performance, analysing usage and, where applicable, personalising content or measuring marketing effectiveness.

5.1 Types of cookies used

Strictly necessary cookies: Required for the website to operate and to provide security, network management and accessibility. These cannot be switched off using standard consent tools because they are essential.
Functional cookies: Remember choices (such as language or region) to provide enhanced features. These are used with your consent where required.
Analytics and performance cookies: Help understand how visitors use the website to improve services. These are used only with your consent.
Advertising or targeting cookies (if used): Enable delivery of relevant advertising and measurement of marketing effectiveness. These are used only with your consent.

5.2 Examples

Cloudflare security cookies, such as:
- __cf_bm (helps manage bot traffic and protect the site), typical lifespan: around 30 minutes.
- cf_clearance (identifies trusted traffic after a security challenge), typical lifespan: up to 1 year.
Preference cookies to remember your cookie choices, typical lifespan: up to 6 months.
Analytics cookies (if enabled by the website operator), typical lifespan: up to 13 months.

5.3 Consent and management

Under the UK Privacy and Electronic Communications Regulations (PECR), non‑essential cookies (including analytics and advertising cookies) are placed only with your consent, which you can withdraw at any time. You can manage cookies by adjusting your browser settings to block or delete cookies. If you block some cookies, parts of the website may not function properly or certain features may become unavailable.

6) Applicable Law and Jurisdiction

These legal notices and any non‑contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. If you are a business user, the courts of England and Wales shall have exclusive jurisdiction. If you are a consumer, you may bring proceedings in the courts of your country of residence or in England and Wales. Mandatory consumer protection laws of your country of residence remain applicable.

7) Changes to These Legal Notices

Ganesha Online may update these legal notices from time to time to reflect changes in law, technology or the website’s operations. The version available on this page is the current version. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.